Terms of use

The short version

Rootside is a place where local growers and makers list what they have and neighbours buy it. Rootside is the marketplace, not the seller. The agreement over any item is between the buyer and the seller.

Accounts

You must be old enough to enter a contract where you live, keep your sign-in details to yourself, and give accurate information. We can suspend accounts that break these terms.

Selling

Sellers pay a flat $8 per month, or $84 per year, after a 3-month (90-day) free trial. There is no commission on sales — you keep the full amount buyers pay you. If the subscription lapses your stall is hidden from the public, but your stall, items and orders stay in your account and come back when you resubscribe.

Sellers are responsible for the accuracy of listings, for food safety and any licences their local rules require, for honouring stated pickup times, and for the quality of what they hand over.

Buying

Pay by card in the app, or pay the seller in cash at pickup or on delivery. Placing an order reserves the stock. Cancel before pickup and the stock returns to the seller. Refunds and disputes about an item are settled with the seller directly.

What isn't allowed

No illegal or restricted goods, no misleading listings or photos, no harassment of other users, and no attempt to interfere with the service.

Stall suspension and removal

Rootside can suspend, hide, or cancel any stall, listing, or account at any time that we consider inappropriate or unacceptable. That includes content or behaviour that breaks these terms, puts buyers or sellers at risk, or that we simply don't want on the marketplace. We don't have to explain the decision in detail, and we don't have to give notice first.

Where we can, we'll tell you what happened so you can fix it. If you think a decision was wrong, raise it through the support page and a person will look at it.

If we suspend or cancel your stall or account, we'll refund the unused part of any subscription you've already paid for. Card payments go back to the card they came from, usually within five to ten business days.

Liability

Rootside is provided as-is. We are not responsible for the condition, safety or legality of items sold, nor for what happens at a pickup or delivery.

Changes and contact

We may update these terms; continuing to use Rootside means accepting the update. Get in touch through the support page.